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Front Desk Manager

  • Hotel Plaza Québec

At JARO Hotels, the accommodation department constitutes the image of the company and the direct union with customers. Reporting to the Director of Accommodation, the Reception Manager is responsible for the complete coordination of operations from the arrival until the departure of guests, ensuring impeccable service from his team.Position typePermanent full-timeScheduleDay , Night, Weekend, Shift, 40 hours As soon as possible

Job Features

  • Job Type

    Permanent Full Time

  • Schedule

    Day, Night, Weekend, Work shift, 40h
    As soon as possible

  • Salary

    To be discussed

Job description

  • Establish, apply and enforce policies and procedures for the reception area and the company as a whole;
  • Establish occupancy forecasts in order to schedule employees;
  • Play an active role in planning the hotel’s service offering (communicate promotions and packages, procedures and service specifics);
  • Ensure customer satisfaction during and after service delivery;
  • Manage and deal with customer complaints on site;
  • Know and draw up weekly event forecasts to ensure the smooth running of the meeting room reception service (display, knowledge of what’s happening, etc.);
  • Develop an efficient work organization to increase: customer service quality, service profitability and workforce skills;
  • Optimize the use of reception software;
  • Manage the department’s human resources (hiring, training, work repartition, scheduling, supervision, performance evaluation, conflict management, etc.);
  • Ensure in-service staff training;
  • Work in coordination with other departments in the establishment.


  • College diploma in hotel or administrative management;
  • Relevant experience with hotel management software (Maestro, Hotello, among others) or equivalent;
  • At least three (3) years’ experience in a hotel management position.


  • Good oral and written English;
  • Adopt an ethical and professional behaviour;
  • Strong customer service skills; 
  • Excellent knowledge or the tourism industry;
  • Strong organizational skills.


  • Free parking;
  • Full group insurance;
  • Meal advantages;
  • Uniform;
  • Flexible schedule;
  • Hourly payment;
  • Groups RRSP;
  • 35% discount on RTC Abonne-Bus (public transport network)

Description of the organization

A 100% Quebec company offering more than 1,200 rooms and suites in 7 hotel establishments, Les Hôtels JARO is the largest hotel force in Quebec City. With nearly 500 people employed in our hotels, restaurants, bars and entertainment center, we occupy an important place in the labor market of the Capitale-Nationale region.

Working for JARO Hotels allows you to grow within a dynamic team in a professional and warm work environment.

We pride ourselves on making career and advancement opportunities available to everyone.

To Know

* Only candidates authorized to work in Canada will be considered. JARO Hotels subscribes to the principles of equality and employment equity.

* In accordance with Law 25, please note that all received applications will be kept on file for a maximum period of six (6) months. After this period, resumes will be systematically deleted.

* In order to facilitate the reading of this text, we have used the masculine as a neutral gender to designate both women and men.

For more information

Contact us by phone

418-380-6875 #4471

Contact us by email

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