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COVID-19: ONLY ROOM RESERVATION REMAINS ACTIVE. More informations…

Prevention COVID-19

To all our guests,

The POOLS, SPAS and SAUNAS are closed for an undetermined period of time in all our hotels. Furthermore, the DINING ROOMS, ATRIUMS, ARCADES, MOVIE ROOMS, GYMS and DRY GAME MODULE are also closed.

ONLY ROOM RESERVATION REMAINS ACTIVE in accordance with the recommendations issued.

Since food service is essential for hotel guests, we will only provide room service upon request and in a safe manner. This service is only offered to guests of the Hotel Plaza Québec and the Hotel Palace Royal.

We are actively monitoring updates from the Public Health Agency of Canada and provincial health authorities regarding the coronavirus (COVID-19).

We remain committed to welcoming you every day with the same level of enthusiasm and professionalism.

Thank you for your collaboration,

The management of JARO Hotels


CANCELLATION POLICY

For guests who have booked directly through JARO Hotels

Due to the current situation, our cancellation policy has been made more flexible to accommodate all your needs. If you wish to change or cancel your hotel reservation, please do not hesitate to contact our booking agents: 1 800 567-5276 (JARO) or at reservation@hotelsjaro.com.

Be assured that a member of our staff will assist you as soon as possible. By booking directly on hotelsjaro.com, you are contributing to the sustainability of a local business as well as helping the local economy.

For customers who booked through Booking.com, Expedia.ca or an online reservation agency.

Please note that if you wish to modify or cancel your hotel reservation, you must contact the agency through which you made your reservation. We are aware that many of you are experiencing difficulties in contacting Expedia’s customer service department. Unfortunately, our hands are tied and we are unable to modify your contract. Several external reservation websites can control, limit and even prevent direct communications between you and the hotel, thus prolonging the response time and hindering problem resolution.

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