A pre-authorization is used to validate the card and guarantee the reservation. For most hotels, the amount is $200 per room per stay or $500 for suites. At Hôtel Lindbergh, the amount is $100.

For non-prepaid stays, the pre-authorization is generally made within 72 hours prior to arrival.

After check-out, the release may take 5 to 10 business days, depending on the financial institution.

The deposit is generally $200 for a room, $100 at Hôtel Lindbergh, and may be up to $500 for certain suites.

JARO Hotels are smoke-free properties.

Yes. A driver’s licence, a health insurance card with photo, or a valid passport must be presented upon arrival.

Yes, subject to availability. Changes may result in a different rate or additional fees.

A request for an early departure must comply with the applicable cancellation policy. If made too late, the night following the early departure may be charged.

Payment methods vary by hotel. Credit cards, Interac, and cash may be accepted under certain conditions.

Prepaid cards are not accepted to guarantee a reservation. Different conditions may apply when paying at the front desk.

Displayed rates are subject to the lodging tax (3.5% per night), GST, and QST.

All our properties and balconies are 100% smoke-free. Designated outdoor areas, located at least 9 metres from entrances, are provided for this purpose.

Yes. JARO Hotels guarantee the best price for all reservations made directly through hotelsjaro.com.

No. A credit card is required to guarantee a reservation.

A reservation may be considered unguaranteed when the card provided is invalid or payment authorization is declined. It may then be cancelled at 4 p.m. the day before arrival, or two days before during special periods.

You can book directly through hotelsjaro.com or contact our Reservations Department. Booking directly gives you access to the rates, offers, and conditions available on the JAROThis link will open in a new window website.

The minimum age required to book a room and check in is 18. Valid government-issued identification is required upon arrival.

Check-in normally begins at 4:30 p.m. or 5 p.m. for guests who did not book directly with JARO.

You may arrive as early as 1 p.m. to enjoy the facilities, even if your room is not ready. Early access to the room may be available for an additional fee and subject to availability.

Yes, complimentary luggage storage is available at the front desk.

Yes, complimentary luggage storage is available at the front desk so you can enjoy your day after checking out.

Check-out must be completed by 11 a.m. Guests can generally enjoy the facilities until 1 p.m.

Yes, depending on occupancy and availability. The request must be made on the morning of departure and approved by the hotel.

An individual reservation guaranteed by credit card must normally be modified or cancelled before 4 p.m. on the day before arrival. Different deadlines apply during certain special periods, for certain packages, and for non-refundable reservations.

The first night, including applicable taxes, may be charged, and the remainder of the stay may be automatically cancelled. The reservation terms and conditions prevail.

Accessible rooms and services are available at certain hotels. Please specify your needs when making your reservation so that availability can be confirmed.

Only certified Mira dogs are accepted at all hotels. Pets are generally not allowed, except under the Pitou Package conditions at Palace Royal and Hôtel Québec Inn.

Children aged 15 and under must be accompanied by an adult. Children under 7 are not permitted to use the hot tub.

A complimentary continental breakfast is offered at Hôtel MUST and Lindbergh. At Palace Royal, Plaza Québec, L’Hôtel Québec, and Québec Inn, breakfast can be ordered at the restaurant or through room service.

Cribs can be rented for $15 plus taxes per night.

After the first night, service generally includes replenishment. After the second night, a refresh is performed. After the third night, a full cleaning is provided, without changing the sheets. Sheets are changed after the sixth night.

You must complete the online lost item declaration formThis link will open in a new window. Items are kept for a maximum of one month.
 

JARO Hotels gift cards can be purchased online through our website or at the front desks of our hotelsThis link will open in a new window. They can be used for accommodations, dining, and applicable packages.

No. Access to the pools, fitness rooms, and other facilities is reserved for hotel guests.

Yes. Pools are heated between 80°F and 84°F, depending on the hotel facilities.

Guests must bring the towels provided in their room to the pool.

No, swim caps are not required.

Some floats are available for guests, subject to availability during their stay.

Yes. Children who still wear diapers must use swim diapers designed for swimming pools.

Yes. Charging stations are available at six hotels: Palace Royal, Plaza Québec, Hôtel MUST, L’Hôtel Québec, Québec Inn, and Lindbergh. Fees are charged according to usage.

The hotels mainly have 32 kW J1772 charging stations. Hôtel MUST also has a Tesla charging station.

JARO recommends the EDDIE app for charging during your stay.

Reservations are not always required, but they are strongly recommended on weekends and during busy periods.

No. Access to the sauna is reserved for guests aged 16 and over.

Palace Royal, L’Hôtel Québec, and Hôtel Québec Inn have a sauna. Plaza Québec, Hôtel MUST, and Lindbergh do not.

Yes, at hotels that offer this service, according to each property’s hours of operation.

JARO properties are equipped with elevators providing access to the floors, except Hôtel Québec Inn.

Ice machines are available free of charge on designated floors at each of our hotels.

No, our properties do not offer access to a business centre.

Parking is free for guests staying at all JARO hotels, except at Palace Royal, where indoor public parking is subject to a fee.

Indoor parking at Palace Royal costs $26 plus taxes per day, according to information published by JARO.

Most hotels have outdoor parking. High-clearance vehicles must use outdoor parking when indoor parking is limited.

Basic Wi-Fi access is available. High-speed access may be offered for an additional fee, except for JARO members under the conditions of the loyalty program.

Up to four devices can use the room’s internet connection simultaneously.

No. JARO gift cards have no expiration date and retain their original purchase value.

Yes. Our chefs and restaurant teams accommodate dietary restrictions, including gluten-free diets, vegetarian diets, and food allergies. Guests are encouraged to inform staff upon arrival at the restaurant.

You can subscribe to the JARO Hotels newsletter on our website or visit the “Offers & Packages” section, which is regularly updated on hoteljaro.com.This link will open in a new window

Connecting rooms are available at some of our hotels, see list below.

Palace Royal: The hotel does not have connecting rooms.

Hotel Plaza Québec: The hotel does not have connecting rooms.

L'Hôtel Québec: Yes, the hotel offers various types of connecting rooms. Requests for connecting rooms must be made at the time of booking in order to ensure availability.

Hotel Québec Inn: Yes. The hotel offers three connecting rooms. These rooms connect with the Nuptial, Polynesian and Empire Suites.

Hotel Must: Yes, the hotel has 5 connecting rooms which are mostly adapted rooms connecting to windowless rooms.

Hotel Lindbergh: The hotel does not have connecting rooms.

Auberge Québec: The hotel does not have connecting rooms.

•      After the 1st night: Restocking, which involves collecting garbage and replenishing the coffee.
•      After the 2nd night: Refreshing, which involves making the beds, refreshing the towels, collecting garbage and replenishing the coffee.
•      After the 3rd night: Full housekeeping of the room, excluding changing the sheets.

The cleaning cycle starts again after the 4th night. Full cleaning, sheets will be changed after the 6th night.

Is the access to the hotel facilities – indoor swimming pool, fitness room, etc. – exclusive to guests?

Yes. Access to the hotel facilities is reserved exclusively to guests.

What are the hot tub opening hours?

To know the opening hours, consult the schedule indicated in the service section of each hotel.

Palace Royal: Learn more about the servicesThis link will open in a new window

Hotel Plaza Québec: Learn more about the servicesThis link will open in a new window

L'Hôtel Québec: Learn more about the servicesThis link will open in a new window

Hotel Québec Inn: Learn more about the servicesThis link will open in a new window

Hotel Must: Learn more about the servicesThis link will open in a new window

Are children allowed in the hot tub?

• Children aged 15 and under must be accompanied by an adult.
• Children under 7 years old are NOT allowed in the hot tub.