Frequently Asked Questions (FAQ)

  1. Booking
  2. Arrival and Departure
  3. Policies
  4. Rooms
  5. Facilities
  6. Services
  7. Packages
  8. Location
  9. Lost items

1. Booking

Can I book a room without having to use a credit card?

No; a credit card is required to book a room.

^ Back to top.

2. Arrival and Departure

At what time can I proceed to check-in on arrival day?

You may check in from 4:30 PM on the day of arrival (5:00 PM for guests who have not booked directly with JARO Hotels). However, you may arrive at the hotel as early as 1:00 PM and enjoy the facilities, even if your room is not yet ready. If the reserved room is available upon your arrival, we will gladly hand you the keys.

At what time do I have to proceed to check-out on the day of departure?

You must proceed to check-out no later than 11 AM on the day of departure. You can, however, stay on location and enjoy the hotel facilities until 1pm.

Can I proceed to a late check-out (after 11 AM) on the day of departure?

Yes. Extra charges will apply. A late check-out request must be made early on the day of departure and approved by a member of our staff.

^ Back to top.

3. Policies

Security Deposit

Why is a security deposit requested upon arrival?

A security deposit is requested to every reservation holder upon check-in. The security deposit is used to open the credit of your room and to cover room service charges, long-distance phone calls, equipment damages and thefts, if applicable.

How much is the security deposit?

The amount requested upon arrival is $50. The security deposit can be withdrawn on a credit card or paid in cash. Upon departure, the security deposit is refunded according to the original method of payment, in whole or in part, depending on the service fees withheld.

Requested ID

Is an ID required upon check-in?

Yes,a valid driver’s licence is requested upon check-in.

Credit Card

Why do I have to give my credit card number at the time of booking?

The credit card number is required at the time of booking in order to guarantee the reservation. The night prior to arrival, a hold equal to the cost of the reservation is placed on the credit card. In the event where the credit card is declined, the hotel reserves the right to cancel the reservation.

Are prepaid credit cards accepted at the time of booking?

No; prepaid credit cards are not accepted at the time of booking. However, prepaid credit cards are accepted for room payments, if made at the front desk.

Preferred Rate

Is there a preferred night-rate for the military personnel?



What is the hotel’s cancellation policy?


Any individual reservation guaranteed by credit card must be modified or canceled before 4:00 p.m. the day before your arrival for hotel rooms and 48 hours before the day of arrival for suites. Otherwise, the total amount of the first night of the stay (and taxes) will be charged and the rest of the stay will automatically be canceled.

This policy is not applicable for prepaid and non-refundable reservations or certain packages. Please refer to the conditions and restrictions specific to your package.

IMPORTANT note: All single reservations must be modified or cancelled within 48 hours prior to the day of arrival on the following dates:
– December 22, 2022 to January 7, 2023 included;
– February 24, 2023 to March 11, 2023 included;
– July 1, 2023 to September 4, 2023 included;
– December 22, 2023 to January 7, 2024 included;

If you used a group rate, a corporate rate, a block of rooms, if you are a member of a convention or if you have a special rate agreement, please refer to your contract to learn more about your cancellation policy.


Are pets allowed in the rooms?

No. Pets are not allowed in the rooms. Only Mira certified dogs are allowed.

^ Back to top.

4. Rooms

Does the hotel offers connecting rooms?

No. The hotel doesn’t have connecting rooms.

Refreshment of the rooms:

Housekeeping is available upon request only for stays of 4 nights or more.

^ Back to top.

5. Facilities


Is the access to the hotel facilities – indoor swimming pool, fitness room, etc. – exclusive to guests?

Yes, access to the hotel facilities is reserved exclusively to guests.

Outdoor Swimming Pool

What are the pool opening hours?

Please be advised that the outdoor pool is now closed for the season.

Is the swimming pool heated?

No, the swimming pool is not heated.

Are pool towels provided?


Is the swimming cap mandatory?

No, the swimming cap is not mandatory.

Are there pool games and swimming floats at the pool?

No; pool games and swimming floats are not available at the pool.

Can I bring pool games and swimming floats at the pool?


Can I purchase a swimsuit at the hotel?

No; we do not sell swimsuits on location.

Can my child wear a diaper in the pool?



Are there parking fees?

No; the hotel provides free outdoor parking spaces for guests.
^ Back to top.

6. Services

DVD Rental

Does the hotel offers a DVD rental service?

No, the hotel does not offer a DVD rental service.

Internet Access (Wifi)

Is the Internet access free?

Yes; there is free wireless Internet access in every room, common area, meeting room as well as in the restaurant. You can also get connected for free using the wall outlet provided for this purpose, available in every room.

Baby crib rental

Do you provide a baby crib rental service?

Yes. You can rent a crib for $15+tax per night.

^ Back to top.

7. Packages

Activity Packages

When I book an activity package – JARO Carie, JARO Aquarium, and JARO Village – where do I pick up the activity tickets?

When booking an activity package, you must pick up your activity tickets at the hotel’s front desk at the time of check-in.

Can a package and its features be modified or substituted?


^ Back to top.

8. Location


How do I get to the hotel?

See the map

^ Back to top.

9. Lost items

Have you lost or forgotten something during your latest stay in our hotel?

If so, please select below the hotel concerned in order to let us know. Be advised that only this form will be considered for our investigation and that the booking agents or the hotel front desk will not be able to provide you with further information.

We will store lost items for 2 months. The unclaimed item after this period will be given away

Lost declaration form

^ Back to top.

Complete site »

AQ-CITQ : 062473