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Lead Waiter

  • Hotel Plaza Québec

Under the supervision of the Restaurant Manager, the Lead Waiter ensures the smooth running of operations, the quality of service and products, as well as the reception and satisfaction of the restaurant’s clientele. In addition, he/she must perform all other related tasks within the scope of his/her duties.

Job Features

  • Job Type

    Permanent Full Time
    Permanent Partial Time

  • Schedule

    (looking for 2 employees: 1 full-time day position and 1 flexible day/evening position)
    As soon as possible

  • Salary


Job description

  • Plans staffing needs for various scheduled events;
  • Ensure the cleanliness of the premises at all times;
  • Greets clients upon their arrival;
  • Ensure that quality and excellence standards are met;
  • Manage the staff and ensure the general management of the restaurant;
  • Assist staff on duty when necessary;
  • Refill the beer and wine coolers daily;
  • Handle occasional complaints;
  • Distribute tasks to employees;
  • Balancing reports and inventories from 5 to 7;
  • Distribute tips to employees;
  • Write the floor plan and distribute the sections;
  • Ensure all bottles are sealed to ensure control;
  • Verify employee households (of their sections);
  • Manage staff time (hours worked);
  • Ensures payroll costs are controlled;
  • Organize promotions.


  • Completion of a diploma in hotel management techniques or equivalent training;
  • Oenology course (an asset).


  • Fluency in English and French;
  • Acute knowledge of cocktails, liqueurs and spirits;
  • Computer skills (Master D);
  • Interpersonal skills, leadership;
  • Ability to work in a team;
  • Critical thinking skills;
  • Diplomacy;
  • Excellent customer service skills;
  • Good communicator;
  • Work well under pressure.


  • Group insurance;
  • Vacation pay increased by the Quebec labour standards;
  • Preferential rates on accommodation for employees, family and friends;
  • Referral program;
  • Flexible schedule, work/study/family balance;
  • Two (2) paid sick days
  • Paid overtime after 40 hours;
  • Free parking (except for the Royal Palace)
  • Uniform provided;
  • Internal training;
  • Opportunity for advancement;
  • Recognition of years of service (Gala and award);
  • RTC Abonne-Bus advantage (35% discount).

Description of the organization

A 100% Quebec company offering more than 1,200 rooms and suites in 7 hotel establishments, Les Hôtels JARO is the largest hotel force in Quebec City. With nearly 500 people employed in our hotels, restaurants, bars and entertainment center, we occupy an important place in the labor market of the Capitale-Nationale region.

Working for JARO Hotels allows you to grow within a dynamic team in a professional and warm work environment.

We pride ourselves on making career and advancement opportunities available to everyone.

To Know

* Only candidates authorized to work in Canada will be considered. JARO Hotels subscribes to the principles of equality and employment equity.

* In accordance with Law 25, please note that all received applications will be kept on file for a maximum period of six (6) months. After this period, resumes will be systematically deleted.

* In order to facilitate the reading of this text, we have used the masculine as a neutral gender to designate both women and men.

For more information

Contact us by phone

418-380-6875 #4471

Contact us by email

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