Job Features
-
Job Type
Permanent Full Time
Permanent Partial Time -
Schedule
Day, Evening, Weekend
As soon as possible -
Salary
To be discussed
Job description
- Establish, apply and enforce policies and procedures of the front desk and the company as a whole;
- Provide courteous and professional service;
- Take an active part in planning the hotel’s service offering (communicate promotions and packages, procedures, service specifics);
- Ensure customer satisfaction during and after service delivery;
- Manage and handle customer complaints on site;
- Ensure ongoing training of staff;
- Work in coordination with other departments within the facility;
- Support the Front Desk Manager in the management of the department and ensure smooth operations at all times;
- Ensure constant communication and follow up on any issues, requests or requirements from customers and employees;
- Review and monitor staff schedules;
- Develop relationships with regular customers and groups;
- Analyze recurring issues and suggest ways to improve;
- Coordinate rooms in collaboration with the Front Desk Manager;
- Respond to various customer requests in order to forward them to the appropriate employees in order to respond to customer needs quickly;
- Any other related duties as deemed necessary by management;
Education
- DEC in hotel management and/or relevant experience;
- Minimum of 1 year experience in a reception position;
- Relevant experience with hotel management software (Maestro, Hotello, among others) or equivalent;
- Flexibility in terms of work schedule (day/evening/weekends);
Skills
- Good French and English;
- Ethical and professional behavior;
- Strong customer service skills;
- Excellent knowledge of the tourism industry;
- Strong organizational skills
- Language requirements: French (advanced), English (intermediate);
- Fast management of priorities;
- Ability to adapt to changing needs;
- Comfortable in a fast-paced environment;
- Ability to manage conflict effectively;
- Ability to work under pressure;
- Attention to detail;
- Ability to multi-task in a dynamic environment;
- Ability to multi-task in a dynamic environment; Ability to work independently and take initiative;
- Good personnel management skills.
Benefits
- Uniform;
- Free parking;
- Full group insurance;
- Flexible schedule;
- Hourly pay;
- Group RRSP;
- Free coffee;
- Employee discounts;
- RTC Abonne-Bus advantage (35% discount).
Description of the organization
A 100% Quebec company offering more than 1,200 rooms and suites in 7 hotel establishments, Les Hôtels JARO is the largest hotel force in Quebec City. With nearly 500 people employed in our hotels, restaurants, bars and entertainment center, we occupy an important place in the labor market of the Capitale-Nationale region.
Working for JARO Hotels allows you to grow within a dynamic team in a professional and warm work environment.
We pride ourselves on making career and advancement opportunities available to everyone.
To Know
* Only candidates authorized to work in Canada will be considered. JARO Hotels subscribes to the principles of equality and employment equity.
* In accordance with Law 25, please note that all received applications will be kept on file for a maximum period of six (6) months. After this period, resumes will be systematically deleted.
* In order to facilitate the reading of this text, we have used the masculine as a neutral gender to designate both women and men.