Maître d'hôtel / Banquet Supervisor

We are looking for a versatile candidate to fill a hybrid role combining the functions of Maître d'hôtel and Banquet Supervisor.

• Maître d'hôtel role: approximately 20 hours per week;
• Banquet Supervisor role: approximately 20 hours per week, based on operational needs and schedule of events;
• Schedule flexibility: when no banquets are scheduled, the full 40 hours are worked as a Maitre D'.

Job description

Maitre d'Hôtel – Les Palmes Restaurant

• Supervise table service and coordinate the front-of-house team's daily workload;
• Greet guests warmly and ensure a high-quality dining experience;
• Enforce compliance with established service standards;
• Handle special guest situations and resolve customer concerns with professionalism;
• Oversee dining room setup and ensure smooth service flow throughout the shift.

Banquet Supervisor

• Supervise the service team during events and functions;
• Coordinate room setup, breakdown, and overall service execution;
• Assign tasks and provide guidance and coaching to the staff;
• Ensure service quality and strict adherence to hotel standards;
• Collaborate closely with all event stakeholders, vendors, and departments.

Education

• Relevant experience in restaurant service or banquets;
• Supervisory experience is a strong asset;
• Strong leadership skills and an excellent customer service orientation;
• Autonomy, strong organizational skills, and sound judgment;
• Ability to prioritize effectively and perform well under pressure;
• Flexible availability to work days, evenings, and weekends.

Skills

• Positive leadership and a strong ability to mobilize and engage a team;
• Excellent customer service orientation;
• Strong communication skills;
• Ability to give directions in a clear, professional, and respectful manner;
• Excellent judgment and the ability to make quick decisions;
• Strong ability to prioritize tasks effectively;
• Ability to work efficiently under pressure;
• Strong organizational skills and attention to detail;
• Proactive mindset with the ability to anticipate operational needs;
• Autonomy and a strong sense of responsibility;
• Team spirit and excellent collaboration with other departments;
• Punctuality, reliability, and strong attendance;
• Strong multitasking abilities;
• Professional attitude and neat appearance.

Avantages à l’emploi

• Group insurance;
• Vacation pay scaled by the Labour Standards Commission;
• Preferential rates on accommodation for employees, family and friends;
• Free parking
• Uniform provided;
• In-house training;
• Opportunity for advancement;
• Recognition of years of service (Gala and award);
• RTC Abonne-Bus advantage (35% discount).